I pride myself in providing a unique experience and producing quality images as well as delivering superior customer service. Please note the following polices and FAQ upon booking your session. Thank you in advance.
A message from Mela Jay:
Policies & FAQ
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All clients are expected to communicate any tardiness. However after 15mins, your session will be FORFEITED and a rescheduling fee of $75 will apply.
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Clients have 24hrs to RESCHEDULE/MODIFY the session post booking, without penalties. A partial refund may be granted at the company's discretion in the event of cancellation within a 24-hour timeframe.
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Sessions canceled at fault of the client will NOT be refunded.
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Payment is required at the time of booking. No sessions will be held prior to payment. Invoices sent out must be paid within 24hrs after I send them out, otherwise your session will be FORFEITED.
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Do you have payment options? Yes, I offer AfterPay for all services upon request. Events & Weddings require a non-refundable retainer and a payment plan is available to settle the remaining balance.
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Families with more than 5 individuals will incur an additional fee. This fee will be communicated to you in advance and invoiced separately.
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All galleries will be sent to clients 14 business days post session. This doesn’t include weekends or holidays. If you want your gallery returned sooner, a $100 rush fee will be invoiced and you’ll receive your gallery within 24-48hrs. (Wedding and Event Galleries vary between 4-6 weeks)
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We ask that you and your party arrive “Session Ready” . This means hair, makeup, nails and accessories are all on. Please plan and coordinate accordingly.
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Clients are allowed ONE guest to attend their session. Minors may have TWO
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Cell phone photography is NOT allowed during sessions. Failure to comply will result in termination of your session without any refunds.
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Travel outside of Fayetteville is $1.50 per mile. Travel fees are to be invoiced separately upon booking.